Policy — Returns & Refunds
© Buyonik 2021 Effective date : January 1, 2021
POLICY - RETURNS AND REFUNDS
Our goal is your complete satisfaction. If you are not satisfied with your purchase for any reason, you may return products subject to the terms of the Returns and Refunds Policy.
You have thirty (30) days following the date of purchase indicated on the invoice to return any product purchased through our platform, in its original packaging, unused, accompanied by the original copy of the purchase invoice. The return will be made at the customer's expense and the related costs cannot be claimed under any circumstances.
When returning purchased products, a credit for the amount of your purchase will be charged to the credit card used in the transaction as soon as we receive the product and we are able to see the condition of the product. Any product returned after 30 days will not be eligible for a refund. Please contact us for the return procedure.
Return of a defective product or a product sent by mistake by us
If the product you purchased through our platform is defective or if you received a product other than the one you ordered, please contact us. We will be happy to provide you with instructions on how to obtain a replacement product.
Unless specifically provided for in the Return Policy, the other terms of the Terms of Sale continue to apply.
For more information on this policy, you are invited to contact customer service directly by e-mail at [email protected]